1. Overview
ClearCrowds wants users to try the core cleanup workflow before paying for premium features. This Refund Policy explains how refund requests are reviewed for subscriptions, one-time point purchases, and platform purchases.
2. Seven-day refund window
If you purchased through Stripe on the ClearCrowds web app, you may request a refund within 7 days of purchase by contacting support using the email shown at the top of this page. Include the email used at checkout, approximate purchase time, product purchased, and the reason for the request.
Approved refunds are returned to the original payment method when supported by the payment processor.
3. Subscriptions
Canceling a subscription stops future renewal; it does not automatically refund past charges. For refund review, contact support within the 7-day refund window.
If a refund is approved, ClearCrowds may revoke or adjust premium access, points, generated credits, or other entitlements associated with the refunded purchase.
4. Points and usage
Point pack refunds may be limited or denied if points were substantially used, transferred, abused, or tied to completed generation costs. ClearCrowds may deduct used points or revoke generated entitlements when processing an approved refund.
5. App Store and Google Play purchases
Purchases made through Apple App Store or Google Play are subject to the refund rules of the relevant platform. In many cases, refund requests must be submitted through Apple or Google directly. ClearCrowds can help identify the purchase, but the platform may control approval and processing.
6. Non-refundable cases
Refunds may be denied when a request is outside the refund window, appears abusive or fraudulent, involves policy violations, relates to completed high-cost generation usage, or cannot be matched to a valid transaction.
7. Contact
To request a refund, email support using the address shown at the top of this page. We aim to review refund requests promptly, but bank and payment processor timelines may vary.