Support
Email [email protected] for anything about your account, an edit that did not come out right, a failed upload, or a feature that is not behaving. It is a monitored address and it reaches the team that builds the product.
Including a few details up front usually saves a round trip.
- The email address on your ClearCrowds account, or the one used at checkout.
- Roughly when the problem happened, and on which surface: web, iOS, or Android.
- What you expected and what happened instead.
- A screenshot, or the photo and prompt you used, if the result is the problem.
Billing and refunds
Write to [email protected] with the email used at checkout, the approximate purchase time, and what you bought. Refund requests made through Stripe on the web app are reviewed within a 7-day window; purchases made through the App Store or Google Play are subject to those platforms' own refund rules.
We aim to review refund requests promptly, but bank and payment processor timelines vary.
Privacy and data requests
Send privacy questions, data access requests, and account deletion requests to [email protected] from the address on the account, so we can match the request to it.
Content reports and appeals
If an upload or prompt was blocked and you believe that was wrong, or if you want to report content made with ClearCrowds, write to us and describe what you saw. Our safety systems are automated and imperfect, and we would rather look at a mistake than leave it standing.
Press, partnerships, and directory listings
Media enquiries, partnership proposals, and directory or marketplace listing checks go to the same address: [email protected]. Mention what you are working on and your deadline.
Company
ClearCrowds is a product of StarSeekAI Inc., the publisher of clearcrowds.com, the ClearCrowds web app, and the ClearCrowds iOS and Android apps.